Support & Help
Most questions are answered below. Still stuck? Email us — we read every message.
Email is our support channel (no phone / live chat). We aim to reply within 1–2 business days.
Quick help
Install the extension
Add AI Befreier from the Chrome Web Store, pin it, open a supported AI chat and click the icon. No account needed.
Activate your license
Extension → Options → License → paste your code (txn_…) from the Paddle receipt or the success page → Activate.
Find your license code
It is the txn_… ID shown on the success page right after checkout and in your Paddle receipt email.
Billing & refunds
14-day money-back guarantee via Paddle (Merchant of Record). Email us your license code and we refund.
Move to another device
Deactivate the license in Options on the old device to free a slot, then activate on the new one.
A platform stopped working
AI sites change their layout sometimes. Update the extension, reload the chat, and if it persists email us.
Frequently asked questions
How do I install AI Befreier?
Install it from the Chrome Web Store (works in Chrome and Chromium browsers like Edge, Brave, Arc). After installing, pin the icon, open a supported AI chat (ChatGPT, Claude, Gemini, Perplexity, Grok, DeepSeek) and click the icon. The free tier works immediately — no account, no sign-in.
How do I activate the license I purchased?
Open the extension → Options → License section → paste your license code (it starts with txn_…) → click Activate. The code is shown on the success page right after checkout and also arrives in your Paddle receipt email. If you bought from the extension, the license can also auto-activate on that device within a few minutes.
Where do I find my license code?
Right after a successful purchase it is shown on the success page, and Paddle also emails you a receipt that contains the transaction (license) code. Lost it? Email support@flowent.de from the address you used at checkout and we will resend it.
What is your refund policy?
You have a 14-day money-back guarantee. Email support@flowent.de with your license code within 14 days and we refund via Paddle. After the refund, the extension drops back to the free tier on the next 6-hour re-verification cycle.
How do I cancel my subscription?
Subscriptions (yearly or monthly) are billed by Paddle (Merchant of Record). Use the cancellation link in any Paddle invoice email, or email support@flowent.de and we will cancel it for you. You keep access until the end of the current billing period.
What does the yearly subscription include?
Unlimited exports across all 6 AI platforms plus continuous UI-update maintenance (selector upkeep as vendors change their interfaces) for as long as your subscription is active. It renews automatically every 12 months and can be cancelled anytime.
Can I use my license on multiple devices?
Premium = 1 device, Enterprise = 5 devices (same for the monthly tiers). Activation is tracked by an anonymous device hash. To move a license, open Options on the old device and deactivate it to free a slot.
A platform is no longer detected after the AI site updated
AI platforms change their page layout from time to time. First update AI Befreier to the latest version (chrome://extensions → Update) and reload the chat. If it still fails, email support@flowent.de with the platform name and a screenshot — layout fixes are our top priority.
What data do you store about me?
Your chats never leave your browser — there is no cloud sync and no telemetry. The license backend stores only a Paddle transaction ID and an anonymous SHA-256 device hash. We cannot link a license back to a person.
Contact us
Email support
For activation, billing, refunds, deployment and anything private. We aim to reply within 1–2 business days — there is no phone line or live chat.
Billing & refunds
Payments are processed by Paddle.com Market Ltd. as Merchant of Record. You have a 14-day money-back guarantee — email us your license code and we refund via Paddle. Subscriptions can be cancelled anytime.
Provider: Flowent (sole proprietor: Luis Ens), Freiburg, Germany.